On this page we hope to build up a comprehensive list of useful contacts, a who’s who in Camden.

Get in Touch

You can get in touch with the TRA by emailing. info@alexandraandainsworth.org or aandatra@outlook.com

Contacting Camden

We come under the Kilburn Ward

Our Ward Councillors are : Eddie Hanson–Eddie.hanson@camden.gov.uk, Andre Lopez-Turner andre.lopez-turner@camden.gov.uk, Ash Atkinson ash.atkinson@camden.gov.uk

Main Contact Camden Switchboard Number: 020 7974 4444

Estate Housing Officers:

Ainsworth Estate Housing Officer: Jeanette Blackett: Email: jeanette.blackett@camden.gov.uk

Rowley Way Housing Officer: Julian Roberge: Email: Julian.roberge@camden.gov.uk

Both are in charge of day-to-day housing matters including neighbour nuisance, enforcement of tenancy conditions and tenants’ participation. Housing Officers report to the Neighbourhood Manager Celestine Fairhall: Celestine.fairhall@camden.gov.uk who reports to the Head of the Housing Team Stephanie Marsh-Aldis: stephanie.marsh-aldis@camden.gov.uk

Rent Officer:

Your rent Officer is Siham Ahmed : Siham.Ahmed@camden.gov.uk – 020 7974 3015 or rentsupport@camden.gov.uk

Cost of living support: https://www.camden.gov.uk/cost-of-living-support or for money advice https://www.camden.gov.uk/refer-yourself-for-money-advice-and-support

Neighbourhood Structure September 2025

This link shows the structure of the Neighbourhood (Housing Teams) in Camden. We come under the North Neighbourhood structure. Neighborhoods Structure September 2025 If you want to email any of the people listed the format is like this firstname.surname@camden.gov.uk

Caretaking:

Albert Antwi is the estates principal caretaker: Email: albert.antwi@camden.gov.uk he reports to Estate Management Service Manager Johaan.seesahai@camden.gov.uk

Repairs:

Emergency Repairs: 020 7974 4444

  • Repairs can be reported Online, via WhatsApp or phone if it’s an emergency or if you are an enhanced tenant use 020 7974 4444
  • WhatsApp/text 07360 277909 -with live translation in 100+ languages. Available 9am to 5pm Monday to Friday (except bank holidays).
  • Online at www.camden.gov.uk/report-a-housing-repair – You can use this link to report a repair for your flat or a communal repair like a lift out of order for example. You can also use webchat to report a repair, with live translation in 100+ languages. Available 9am to 5pm Monday-Friday (except bank holidays).

Repairs Manager is Tony Castle -Email: tony.castle@camden.gov.uk and he reports to Gavin Haines-Email: Gavin.haines@camden.gov.uk

BTU– Heating and hot water Contractor for those on the communal heating system

Always best to report your issue to Camden repairs first and then follow up with BTU with your job number. BTU phone number is 020 7499 0602

Fire & Building Safety

Block A (taller block) is considered a high rise and the Building Safety Manager is John Paul Stevens- email: Johnpaul.stevens@camden.gov.uk For Blocks B,C and the red brick flats email: buildingsafetymanager@camden.gov.uk

You can contact tel: 0207 974 1964 or email: fireadvisors@camden.gov.uk if you live in Block B, C or the redbrick flats.

Estate Parking

Marlene James is in charge of the parking on our estate; Email – marlene.james@camden.gov.uk. You can apply to rent a parking space on one of Camden’s housing estates, but If you are a tenant or leaseholder, your rent account must be in credit. To apply you will need to provide evidence of: 

  • Blue Badge (if applicable to application) 
  • the Logbook (V5C) for the vehicle   
  • the Insurance Schedule for the vehicle    
  • Apply for Parking permit – This is when we get our TMO (Traffic Management Order)
  • Apply for a Shed-A shed is rented on a licence which can be terminated by either party giving ten days’ notice.
  • Apply for a Garage– They are rented on a licence which can be terminated by either party giving seven days’ notice.

Complaints

To raise a formal complaint you may have with Camden Council click here to take you to the online complaints form. Email: complaints@camden.gov.uk

If you are having problems getting to the second stage complaints or received no response to your 1st Stage complaint contact the Ombudsman direct here

Camden Housing and Park Patrol, Community safety – Anti Social Behaviour and Noise Nuisance

A service for Council tenants and leaseholders, investigating antisocial behaviour, harassment, drug users and dealers, residential noise nuisance, rough sleepers and youth disorder. Daytime enquiries should be directed to the relevant Ward Housing Team. Reports of antisocial behaviour in Camden parks and open spaces should be reported to 020 7974 1693,  or to 020 7974 4444 after 6pm or Email HSPPS@camden.gov.uk CCTVPatrols@camden.gov.uk communitySafety@camden.gov.uk Reporting Antisocial Behaviour

Reporting problems in the park areas including, Irresponsible Dog Behaviour, Anti Social behaviour, Damage to playground equipment and over flowing bins. Report here

Reporting rough sleepers:

You can report rough sleeping and antisocial behaviour on our estate and on the streets to our Camden Routes off The Streets team, (link below) including:

  • prostitution
  • begging
  • street drinking
  • street-based drug use

Visit Camden Routes off The Streets– Tel: 0207 846 3535
Emails:

The team will find rough sleepers and identify antisocial behaviour hotspots. If rough sleepers refuse support or do not reduce their street activity, they can look at community safety options

Fly Tipping

The Love Clean Streets app can be used to report street cleaning issues, such as illegally dumped rubbish (fly-tipping), dog mess, graffiti, litter and public urination, using your smartphone.

Download the app for free from the following app stores: Apple Store and Google play store

You may also email: Johaan.seesahai@camden.gov.uk or albert.antwi@camden.gov.uk

For general safety queries and reporting contact the Police or Camden:

Kilburn Safer Neighbourhood Team (SNT):

SNTEK-Kilburn@met.police.uk

Kilburn SNT:

020 8721 2017

Camden Council Safer Communities Councillor:

Patricia Callaghan- Patricia.Callaghan@camden.gov.uk
Tel: 020 7974 6845

Camden Council Community Safety Team:

CommunitySafety@camden.gov.uk CCTVPatrols@camden.gov.uk

Ward Safety

Crime Stoppers:

anonymous crime reporting – 0800 555111

Report all ASB and NON Emergency issues to 101

In an EMERGENCY: 999

Useful Websites:

For advice on listed building issues:

The TRA can offer some initial advice on design, listing and enforcement. Please contact the TRA if you have any questions about what you can do and can’t do. aandatra@outlook.com

Please Note however this advice doesn’t replace the formal routes for enforcement or the statutory need for listed building consent

To report unauthorised works to the listed building (Rowley Way and Ainsworth Way only):

email ppp@camden.gov.uk or telephone 020 7974 5613/5623.

This is Camden Council’s Compliance and Enforcement Team.

If you see what you think might be unauthorised works – listed kitchens, worktops, cupboards, sliding doors etc please let us know and let our Housing Manager know by email at Julian.roberge@camden.gov.uk